We offer a 30-day money-back guarantee. If you're not happy for any reason, email us and we'll make it right.
30-Day Guarantee
If you're not satisfied with your purchase within 30 days of receiving your order, contact us at soliturn1@outlook.com and we'll issue a full refund — no questions asked.
How to Request a Refund
- Email soliturn1@outlook.com with your order number
- Let us know what the issue is (optional — helps us improve)
- We'll process your refund within 3–5 business days
Refund Timeline
Once approved, refunds are returned to your original payment method within 3–5 business days. Depending on your bank, it may take an additional 2–3 days to appear on your statement.
Damaged or Wrong Items
If your order arrived damaged or you received the wrong item, email us with a photo and we'll send a replacement or issue a full refund immediately — no need to return the item.
Items That Can't Be Refunded
- Orders outside the 30-day window
- Items marked as final sale at time of purchase
Questions?
Email us at soliturn1@outlook.com — we reply within 24 hours.